Hi there. How can we help you?
You can send a text to our customer service number at 470-469-6001.
Frequently Asked Questions
What is the status of my order?
You can check the status of your order at any point by going to the "Track my order" at the link below.
The link above will have the most up to date info about your order. If there are any issues about it, our customer service team will reach out to you directly, no need to contact us.
If you have not heard from us, that means your order is good to go and my team and I are working hard to get your order made, packed & shipped as soon as possible.
We are a small family owned company doing all production in house. As a result, our shipping times may be slower than mega corporations like Amazon. We do our best to get your orders shipped out as fast as we can - we know you want your order ASAP and we want to get it to you ASAP!
How long does shipping take?
Our goal is to process all orders in 3-7 business days depending on order size or needed customizations. Because we do all production in house, It could sometimes will take longer than this depending on many factors.
SHIPPING METHODS -
All delivery times are estimated, and due to the delays that are out of our control we do not guarantee any specific delivery time regardless of method used.
USPS Standard/First Class Shipping
Once we make and process the order and the USPS Picks it up, on average it will take 3-7 business days in transit to get to you.
USPS Priority Mail with expedited processing
Once we make and process the order and the USPS Picks it up, on average will take 3 business days in transit to get to you.
UPS Ground
Once we make and process the order and UPS picks it up, on average will take 1-3 business days in transit to get to you. Depending on your geographic location.
I have a large head, do you have options for me?
Yes! Please text our customer service to view hat options. 470-469-6001
Will you make hats for my company, team or store?
Yes! We love working with other companies, teams and stores. Please text our customer service number with your needs/wants. 470-469-6001
I entered the wrong address when I placed my order, how can I change it?
We got you! No worries. Please text us the correct address ASAP along with the first and last name the order was placed under. 470-469-6001
How do I order a custom hat?
Please text our customer service team for custom orders. Please include design, hat type/color, quantity (no minimum qty) and any other additional infomation or questions you may have. 470-469-6001
How do I understand the sizing chart photo?
The sizing chart photo shows the size of the hat on the last 2 snaps. The correct measurement is read on the outside of the metal sizing ring.
How does the IG subscription work?
Follow our IG @Oldschoolhat and subscribe to our IG subscription. For $4.99/month you will receive an exclusive mystery product, 1/1 product and weekly giveaways.
What services do you offer in house?
Embroidery, laser cutting leather, hand dying, cutting and sewing patches/cords/ropes, DTG printing, sublimation printing and laser cutting wood projects and MORE to come! We put alot of pride, time and energy into doing the best we can!
There was a mistake with my order, how do I get it fixed?
We are so sorry about that! Things get a little crazy sometimes. We will make sure you get what you paid for. Please text our customer service number with the details about what you received and what you need taken care of. Please send your first and last name and a photo of the product you received. 470-469-6001